Help
How can we help?
Ordering
How do I write a letter on sentinstantly.com?
Type your letter on the site, pick a handwriting-style font, add the address and pay. We print it and mail it, postage included. You see your total before you pay.
Is it really handwritten?
It's printed. You choose a handwriting-style font and we print your words in it, on letter-size paper.
Can I choose the handwriting style?
Yes. You pick a handwriting-style font, and the preview shows your letter in it before you pay.
I don't know what to say. Can you help?
Start from an occasion, like a thank you, a birthday, congratulations, get well or just because. Each one gives you an opening and a sign-off, and you can change any of it.
Can I put my letter on stationery?
Yes. Pick stationery, like a family crest or a framed border. Many designs carry your name or initial, and your words print on top in the handwriting style you picked.
Can you mail a letter every year on a birthday?
Yes. Save the person, the date (a birthday, an anniversary or anything else) and the letter you want to send in your account. About 12 days before the date each year, we mail it using your prepaid letters.
Can I add my logo and contact details?
Yes. Add your logo and contact lines once and we save them. They print on every letter at no extra cost.
Can I make the text larger?
Yes. Choose Standard, Large or Extra large text when you write your letter.
What does a letter look like when it arrives?
Your words print on letter-size paper in the handwriting style you picked. A $3 letter or a Certified letter arrives folded in an envelope. Flat & tracked arrives flat in a rigid mailer, never folded.
What size paper do you print on?
Everything prints on US Letter paper, 8.5 x 11 inches. Legal-size pages are printed on 8.5 x 11 paper, scaled to fit.
Can I mail it to myself?
Yes. Enter your own address as the recipient and we mail it there, just like any other order.
How do I mail a document I already have?
Upload a PDF, Word file or photo, add the address, choose how it's mailed and pay. We print it and mail it, postage included. You'll see your total before you pay, and you can check out as a guest.
Prices
How much does it cost?
A letter is $3. It covers up to 5 pages, folded in a standard envelope and mailed USPS First-Class, with an email the day it's mailed and no tracking. Certified letter is $11, or $14 with a return receipt. Flat & tracked is $15 for 1 to 30 pages, and postcards start at $2. Printing and postage are always included, and sales tax is added where required.
Do you mail postcards?
Yes. A 4x6 postcard is $2, a 6x9 is $3 and a 6x11 is $3.50. The front is full color, your message prints on the back in a handwriting-style font, and it's mailed First-Class with postage included. Postcards have no tracking. The price drops from 10 cards, and again from 50.
Can I use my own photo on a postcard?
Yes. Pick one of our designs for the front, or upload your own photo. Use a sharp photo, since the site warns you if it's too small to print well.
How many pages can I send?
A letter or Certified letter covers up to 5 pages, folded into a standard envelope. If it runs 6 to 30 pages, a large 9x12 flat envelope is added automatically: $8 more for 6 to 15 pages, $11 more for 16 to 30. Flat & tracked is $15 for 1 to 30 pages, and bigger documents have their own prices. The extra envelope isn't offered when you pay with prepaid letters.
Can you print in color?
Yes. Pages print in black and white unless you choose color. Color adds $1 to a letter, or 5 cents a color page for flat & tracked. Postcards are full color on the front.
Mailing and delivery
How long will it take to arrive?
A letter usually arrives within 8 business days of mailing. When your order has a date, it says "Estimated delivery on or before" that day. Certified letter usually takes about 5 to 7 business days once mailed, because it travels at First-Class speed.
My letter hasn't arrived. What now?
A $3 letter that hasn't arrived within 3 weeks of mailing is mailed once more, free. Write to hello@sentinstantly.com with your order number and we'll mail the new copy. Certified and flat & tracked orders have a tracking number you can follow at sentinstantly.com/track.html.
Will I get an email when it's mailed?
Yes. A $3 letter comes with an email the day it's mailed. Certified and flat & tracked orders get your tracking number by email. If nothing shows up, check your spam folder, then write to hello@sentinstantly.com.
Can I send it by Priority Mail?
Yes, to U.S. addresses and up to 5 pages. Priority Mail letter is $25. Certified and Priority together is $35, or $38 with a return receipt. It's tracked and usually takes 1 to 3 business days once mailed.
What return address goes on the envelope?
Your own return address goes on the envelope when you give us one for the order. If you don't, it says Have It Printed c/o your name, with 1308 E Colorado Blvd, #3278, Pasadena, CA 91106.
Tracking
Where is my order?
Open sentinstantly.com/track.html and enter your order number and the email you ordered with. Certified and flat & tracked orders also have a tracking number by email. Want a person? Call (302) 591-7771, Monday to Friday, 9 AM to 6 PM ET.
Does my letter have tracking?
No. A $3 letter goes First-Class without a tracking number, but we email you the day it's mailed. Postcards have no tracking either. Certified, Priority Mail and flat & tracked orders come with one.
Where do I find my tracking number?
We email it to you. For flat & tracked it usually arrives within seconds of payment. For Certified it comes once the letter is mailed. You can follow either one at sentinstantly.com/track.html.
Certified letters
How do I send Certified letter online?
Upload your pages, choose Certified letter and pay $11. We print it, fold it into an envelope and mail it through USPS, then email you the tracking number. For proof of who signed, add a return receipt, $14 in total.
Do I get a signed receipt?
Only if you add one. Plain Certified letter ($11) doesn't include a return receipt. Choose Certified + return receipt ($14) and USPS emails you who signed and when. It's an electronic receipt, not a green card in the mail.
Is Certified letter faster than a regular letter?
No. Certified is a USPS service added to a First-Class letter, so it travels at First-Class speed: usually about 5 to 7 business days once mailed. It isn't overnight, and it isn't Priority Mail. To get there faster, choose Certified and Priority together.
Refunds
Can I cancel or get a refund?
Not once you've paid. Orders go to print right away, so we can't pull one back. We do refund in a few limited cases, such as an order we decline to mail. The full policy is at sentinstantly.com/refund.html.
Can I change the address after I order?
Orders go to print as soon as they're placed, and we mail exactly to the address you entered, so it can't be changed afterward. If it's wrong, a new order to the right address is the way to fix it.
Your files and privacy
What happens to my file?
Your file is encrypted when you upload it and while we store it. We never sell it, never use it for ads, and never use it to train AI. It's deleted 90 days after mailing, or sooner if you ask.
Do you use my files to train AI?
No. We never use your files to train AI, never sell them, and never use them for ads.
Lists and business mail
How do I send the same letter to a whole list?
Upload a CSV with your recipients, up to 400 per upload, and write one message with merge tags, like a first name. Each person gets their own printed letter with their name on it, mailed to their own address.
What does mailing a list cost?
Bulk mail merge is $3 a letter, $2.50 each from 10, and $2 each from 50, with printing and postage included. Postcards to a list cost less too: a 4x6 is $1.75 from 10 and $1.50 from 50.
Letter packs and codes
What are letter packs?
Prepaid letters you use whenever you like: 10 for $28, 50 for $130, 100 for $250, 250 for $575 or 500 for $1,100, which works out to as little as $2.20 each. A flat & tracked mailing of up to 30 pages uses five.
Where do I enter a coupon code?
There's one "Coupon code" box at checkout. Type or paste your code there. Codes don't stack.
Accounts and apps
How does the address book work?
Save addresses once and put people in groups. Then write to one person or everyone without typing an address twice. It lives in your account.
Is there an app?
Yes. Pick someone from your contacts, type a few lines and send it from your phone. The prices are the same as the website for U.S. mail.
Do I need an account?
No. You can check out as a guest. An account is optional and keeps things like your letter packs and saved addresses in one place.
Talk to us
How do I talk to a person?
Call (302) 591-7771, Monday to Friday, 9 AM to 6 PM ET, or email hello@sentinstantly.com. We're closed weekends. Have your order number handy. The contact page is sentinstantly.com/contact.html.