Refund & Cancellation Policy

1. Why We Can’t Cancel Orders

Unlike a typical product, handwriting-style print-and-mail is a service that begins the moment payment clears:

• A First-Class or Certified letter is sent to print right after payment clears
• A flat and tracked letter gets its shipping label and enters the print queue, usually in about half a minute
• Materials are committed and cannot be un-allocated

This is by design: your order goes into production as soon as payment clears. The tradeoff is that cancellations aren’t possible post-payment.

2. When Refunds Are Available

• We decline your order (e.g., content violates our Terms) — full refund, automatically.
• Our error — if we printed the wrong content or mailed to the wrong address due to our mistake, we re-do it free or issue a full refund, your choice.
• Technical error — a verified platform error that prevented processing is fully refunded.

3. Non-Refundable Situations

• Change of mind after payment
• Errors in the content or address that you provided
• Carrier delays, lost mail, or undeliverable addresses outside our control
• Duplicate orders placed in error
• Orders already accepted by the carrier

Always double-check your recipient’s address before paying. If the carrier returns a letter due to an incorrect address you provided, a re-send is charged at the standard rate.

4. Requesting a Refund

If your situation falls within the eligible criteria, email hello@sentinstantly.com with your order number and a description. We will review your request and reply by email.

5. Chargebacks

Please contact us before initiating a chargeback — we’re quick to make things right. Chargebacks filed without contacting us first will be disputed with full documentation of fulfillment.